AquaFlow runs the whole journey — distribution, metering, billing, collection and customer care — on one platform. Apply online today and we will get your connection moving.
Already applied? Track your application
Not a billing system with extras bolted on — the operational and commercial sides of a utility in one place, because they are the same problem.
Zones and district metering areas with continuous water balance, so every litre produced is measured against every litre billed.
Field readings captured with a timestamped, GPS-stamped photograph of the dial. Implausible readings are flagged for review before they ever reach a bill.
Banded tariffs per cubic metre, configured per consumer category. Bills are itemised, arrears carry forward, and nothing is calculated by hand.
Pay by STK push from the customer portal or straight to the paybill. Payments post to the right account in seconds with an SMS receipt.
Minimum night flow, per-zone loss ranking and Infrastructure Leakage Index — the measurements that turn non-revenue water into a solvable problem.
Operational monitoring against defined limits with mandatory corrective actions, built on the WHO Water Safety Plan framework.
Four steps from application to running water.
Submit your details and upload your documents. Takes about five minutes.
Our team verifies your documents and comes back to you by email.
On approval you receive your account number and sign-in details.
We install and link your meter. Billing starts that day and your supply is live.
What you will need
What you will need
Questions about a connection, a bill or a supply interruption — we are here.
A leak wastes water everyone in the community needs, and lost pressure lets contamination into the network. If you see water surfacing on a road or a plot, tell us — it costs you nothing and it protects everyone.
Call the leak lineExisting customers can also raise an issue from inside the portal.